We want you to be extremely happy with your purchase. If you have any questions or issues, please read through the topics below. If you require further assistance please contact us through our contact page.
Estimated shipping times
We offer free ground shipping in North America on all orders over $200.
Canada: 3-5 business days
United States: 5-7 business days
We currently do not have an express shipping option built into our online store. If you would like express shipping please email firstname.lastname@example.org and include your name, mailing address, product name, color, and size. We will contact you and enter your order manually with express shipping. Estimated express shipping time is 2-5 business days and there will be a flat rate charge of $20 CAD.
For international shipping outside of North America there will be an additional flat rate charge of $30 CAD added to your purchase. Estimated shipping time for international is 1-2 weeks. Please note customers are responsible for international duty fees that may apply when importing to your country.
All merchandise purchased from barodrywear.com can be returned within 30 days after you receive it. Returns must be unused with original tags on and accompanied by proof of payment. We offer free returns within North America.
To process a return request please email email@example.com and include your order number, name, contact info, and the name of the product you are returning.
Upon receiving the merchandise at our warehouse we will verify it is in original condition and then issue a refund in the form of original payment that was used to make the purchase.
If you purchased from a retail location, your return must be made through that retail location in accordance with the shop’s return policy.
For any orders placed outside of North America, the customer will be responsible for the cost of return shipping back to Baro. For any international return requests please email firstname.lastname@example.org and include the following: order number, name, contact info, and reason for return. Customers are responsible for any return shipping fees.
If you wish to exchange for another size, please contact us at email@example.com with your order number and the items you would like to exchange for. We will do our best to accommodate any requests based on availability.
We offer a 2 year Limited Warranty. We will repair or replace merchandise with manufacturer defects within 2 years of the purchase date. If you have purchased a Baro product and it is found to be defective, please contact us as soon as possible to make a claim.
Warranty claims must be accompanied by a proof of purchase, photo of the defect, and a brief explanation of how/when you noticed the defect. To make a claim please email this information to firstname.lastname@example.org.
Please note we will cover manufacturer defects only. This includes failure of workmanship and materials. This does not include any issues caused by misuse, neglect, accidents, modifications, or any wear and tear on the product. Baro™ reserves the right to determine what shall qualify as a defective product.